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“We booked this restaurant to celebrate a member of our...”

Written on: 21/11/2010 by mandeve (1 review written)

We booked this restaurant to celebrate a member of our party's birthday. As we do visit various restaurants in a large group we look for value for money and an enjoyable evening. Unfortunately the Riverside did not give us this. We queried the booking as we had been told it was £20 for the 3 courses to be told this was no longer the case since Tuesday(however we did book before this and surely this should have had this honoured as a deposit had been taken at time)after asking to speak to the manager he came across to speak to us. His manner was far from managerial and he then explained he was the owner to our surprise!He has no people skills and refused to take on board any of our points of the evening which could surely goes towards good customer relations in future if not with our group. Although not all the starters were too our liking, we did all enjoy our main meals and the waitress that served us was lovely and helpful. It is a shame to have to write a bad review as we do enjoy many meals out but we will not be returning to the Riverside due to the attitude of the manager/owner- disappointed on what should have been a celebratory meal out with the ladies!

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