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“Absolutely distraught”

written by Masona129 on 02/09/2018

I have never in my life had such an awful excperience with booking a holiday. The hotel my friend and i was due to fly out to in 8 days is CLOSED. IT IS A BUILDING SITE. I had to contact Thomas Cook 6 times to finally find out that the hotel was not ready - they waited for me to contact them! I had paiud the full holiday off and Thomas Cook did not offer me any type of compensation and i simply had to pay more money to get transferred to another hotel all because it was late notice. I must clarify that Thomas Cook knew that this hotel was a building site for months before i finally got it out of them. I am devastated. Loss of money and complete loss of faith due to this company.

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