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“no response ”

written by angiecas on 17/08/2018

we had an awful experience with Thomas cook which spoilt our much needed holiday, the reps were totally uninterested in any of us and were no support at all. On our return I have written to Thomas cook 4 times also the flight delay claim team who gave me the completely wrong address to write to. I have tried different addresses and sent recorded delivery letters and I have not even had my letters acknowledged I said I would go to press with the way we were treated some of which was recorded on mobile phones and ive had enough of being ignored so that is my next step,if they weren't the cheapest option I doubt anyone would use them more than once

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