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“Family photo shoot ”

written by Milnepp40 on 13/08/2018

I have visited shop in Lancaster with my husband and son for a photo shoot session. I wasn't impressed with the service received. The lady was very nice but she had no idea what to do. Firstly the flash on a camera didn't work, it only flashed every fifth picture taken, she spent ages trying to fix it, she even managed to drop it on the floor, then when we chose the pictures we have been told to come back after 15 minutes, we came back 30 minutes later, only to be told to come back later. After confusion with payment ( gift voucher plus cash) we finaly got our pictures. Only when I got to the car I have noticed that on one picture half of my head was cut off?! Other picture has been cut so low down that when I want to frame it I would be only able to see my sons head without neck, most of the pictures are cut randomly, not even. I don't want to waste my time to go back and ask for the pictures to be reprinted. I'm not happy with the service and will definitely not come back. That was meant to be professional family photo shoot but to be honest I would probably take better pictures myself and later print at home