written by on 25/11/2010
Not impressed at all with this company. As i have never used them before i was quite nervous about transferring money over but after reading reviews i felt confident in ordering my foreign currency with them.
First of all, as soon as i created the bank transfer to ICE, my bank account was suspended. My bank called me next day to confirm it was me making the transaction. I then created the bank transfer again as my bank didn't put it through. I never received any confirmation of the transaction or receipt. I logged in to my new ICE account and no confirmation was there either. I then called the office at 2pm and the operator wasn't too helpful. I explained i had made the transaction the day before and was worried as i never received any confirmation and the funds have cleared my bank account. He casually told me i would receive an email later in the day, it's now 9.45pm and still no confirmation. I'm not very confident on the delivery of my currency...........