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★☆☆☆☆

“Avoid at all costs unless you want to lose your sanity”

Written on: 07/08/2018

I just read a few reviews about Scottish power and couldn't have put it better myself. Moved into a new build 9 months ago and had the misfortune to be put with Scottish Power. Firstly they managed to register our electricity meter to our neighbours. After months of trying to get them to believe that it was our meter they finally put it right. Turns out the meter was actually faulty anyway so they replaced it 2 months ago but are too incompetent to be able to register it. They are still trying to get meter readings from a meter they removed. Every time you email them someone different answers and asks the same questions that you've already answered. A formal letter of complaint managed to give us a dedicated complaints person but lo and behold she can't grasp anything either and two months later we are still going round in circles. All in all a totally incompetent company with appalling customer service. If you value your sanity, don't go near them.

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