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“Failed to provide car and rude staff”

Written on: 06/08/2018 by Neil556 (1 review written)

Arranged for a car to be collected in Bordeaux. We arrived and were told they did not have the car. They did not make any effort to find an alternative so we were forced to find a last minute alternative. This meant losing a few hours of our holiday and incurring additional expense. Did Auto Europe do the decent thing and cover our costs? Of course not!!! they could not have cared less. Please do not use this company. Yuliya G in their 'customer service' department is particularly unpleasant and seems to enjoy disappointing people.

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