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★★☆☆☆

“Don't expect your deposit back”

written by EllisHall273 on 02/08/2018

Since the age of 4 our 8 year old daughter had begged us to go away in a Mobile home. After four years of her pointing at every campervan on the road, each time she saw one, we decided to give it a go! The booking experience was very good and the number of options regarding, additional insurance, early pick up/ drop off, additional gas etc were prompt and attentive. The collection experience was smooth and the guys at the depot were very helpful. The weekend was great and surpassed our expectation as an experience. At that point we were on for booking again with MotorHome HireUK. The guy at check out did the checks and I signed to say everything was in good order. You do need to allow 28 days for any possible speeding, parking tickets to come in before any deposit will be returned. And here is the only point that means I would not book with this firm again. The deposit has not be returned despite calling, emailing for an update, I have had radio silence. Nothing in response. No communication! I have raised highlighted on the Watchdog website as I feel it is a shame for us and others on this review site to end, what could have been a great experience, in this way.

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