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“These people were the most useless car rental company...”

Written on: 12/01/2010

These people were the most useless car rental company I have ever encountered. We had a 50th birthday to attend in Noosa and booked a car for 7 days through them. We decided that leaving on the morning of the birthday gave us plenty of time to get up to Noosa from the GC as they offered a pick up service and told us they would collect us between 10:30 and 11 am. By 11:30 there was no pick up, after calling and asking where they were we were told they were on their way and would be at our house in 20 mins. Half an hour later still no pick-up! By 1pm after waiting for 2.5 hours and calling them numerous times we were told that the guy who was picking us up had turned off his phone and they couldn't get hold of him. You would expect that they might offer a solution, but no. We ended up having to call friends who lived miles away to see if they would drop us to the car. By 2:30pm we still weren't on the road. When we arrived we were greeted by the rudest woman (Shelly) who clearly hated her job and should not be dealing with people EVER!Not only was she rude to us, but also to other people dropping off cars at the time. We signed the paperwork and she didn't even bother to check the car for current damage like all rental car companies do before they give the car to you! To top it off the gas tank was empty, meaning we had to stop on the way to Noosa making us even later than we already were. No water in the windscreen tank either. They are cut price yes, but that's no excuse for rubbish service and rudeness!

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