Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

12507563

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“TERRIBLE Royvon dog training. ”

Written on: 01/08/2018 by BOYCEEE (2 reviews written)

Our dog was enrolled on a 3 week behavioural modification programme to help him become more relaxed and deal with noisy busy traffic, crowds of people and bicycles.
We were advised that his training would start within 2/3 days as this would also help him to settle and bond with trainers, that he would be taken offsite to experience the areas that made him stressed/anxious.
We were mislead from the start as he was not taken out of the compound for the first 2 weeks, this was due they said because he was still bonding with the trainers.
He was finally taken offsite on a couple occasions to a very small village with very little traffic and 2/3 people walking along, and not the busy environments we were assured he would experience.
BUT these offsite visits only happened after we raised our concerns and complained.
When we went for the 2 hour handover which was supposed to include showing us how to handle him in in the areas that stressed him out we were taken to the same small village which consisted of 4 people and lots of parked cars and very little moving traffic, and this only lasted for approximately 3o minutes.
After assessing our dog for a week it was very clear he had not had any real training and his ability to deal with his problem areas and stress had not changed.
I complained about the results of the 3 weeks but was met with stories and disingenuous response`s which was mainly from the operations manager and the chief executive of Royvon who seem to have a script that they both stick to and just continue to repeat the same mantra when ever i asked them to provide a detailed response to my questions.

Because of the chief executives negative and dismissive replies we had our dog assessed by a different fully qualified trainer who had bonded with him within a couple of hours and actually started working with him, by the end of the day after 3x 30 minute sessions our dog was walking by and with bicycles without showing any stress or anxiety.
I informed Royvon Chief executive of our experience with new trainer but they were dismissive and would still not provide any detailed answers to my questions, but continued to quote me the same mantra every time, that we should complete the two follow up sessions which consisted of 2 hours per month for 2 months.
However due to the extremely poor results we had experienced I asked them to provide details of what the 2 hours would consists of but they would NOT.
I have been in contact with other customers of ROYVON DOG TRAINING who had very similar experiences and some where there pets were returned quite
ILL, and also received very dismissive responses to there concerns and worries about there pets.
PLEASE STAY AWAY FROM THIS COMPANY THEY ARE ONLY AFTER YOUR MONEY.
They do not care about the welfare of the dogs that stay with them and the so called training they provide is very poor if not non existent.

For your pets and your benefit please look in depth at the various review sites as the poor ones always seem to be way down the lists.

BE WARNED.

Was this review helpful? 4 0