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“customer services dont exist if you complain to bt”

written by longtimeBTsufferer on 31/07/2018

I made a complaint as I was unable to access MYBT account without giving them more information about me. I have a perfectly secure user name and password which I have no wish to change at present. Complained to customer services. No help whatsoever. They only want me to close the complaint they do not wish to resolve it for me. Very impatient and short tempered staff, listen to the recording. I have asked for the complaint to be kept open and passed to someone who can help me. Who wants to help me. not heard anything for days now. Are they hoping I will go away or more sinister did they ignore me and close the complaint themselves WITHOUT me.

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