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“Worst airline Avoid !!”

Written on: 23/07/2018

I used this airline for the first on 5th July 2018 and returned on 12th July. The crew are rude and unhelpful. Sent me to the wrong gate and inside the aircraft they banged my hips onto the seats as I needed help to the toilet. They were very unprofessional and incompetent. Their captain/pilot announced to all and sundry that 'the flight had been delayed for 30 minutes trying to secure a mobility scooter'. This was very embarrassing and humiliating to myself as a disabled passenger and I could have stopped him to get off if it was a bus. The scooter takes less that 5 minutes to secure. On arrival to Malta the scooter had metal debris and was muddled up. On the return journey i decided to check it in use the airport wheelchairs to transfer to the airport. On arrival at Birmingham, The scooter could not start at all and was completely useless and nobody gave me an alternative on how to get home. I struggled with a friend who had to push me to the station and then go back for the luggage and the damaged scooter. Holiday ruined and my scooter ruined completely. I will never use this airline with all its hidden costs when booking. All they want is your money but they don't care about their customers at all ! Avoid completely !!

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