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“This is a hairdressers that has lost its personal...”

written by BAJ on 21/12/2009

This is a hairdressers that has lost its personal touch. I started using Options 4 years ago. For the last 5 visits, I've been disappointed and have now found another salon. The first few visits resulted in me paying for 3 different colours even though I could only see one and other visits I was charged for a restyle even though I've had the same hairstyle for several years now. I was also charged £75 for a wedding hair trial. The appointment was 40 minutes and I felt that I was the hairdresser coming up with the ideas - even though that was what I was paying a stylist for. Nevertheless, £75 was extortionate to put my hair in a few clips - a pair of scissors didn't make it near my head!

I also received an email on a Monday informing me of a 50% discount for a Friday cut and colour so booked the appointment for my mother (who was visiting from abroad). They weren't able to warrant the appointment because one of the named stylists was on holiday - why email to inform people of a special offer and then not provide holiday cover? On explaining my disappointment, the best they could do was give me an appointment with another stylist (who was much more expensive) and give me 30% off - leaving my Mum out of pocket still!

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