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★★☆☆☆

“Partially helpful”

Written on: 23/07/2018 by Vee2006 (1 review written)

When I first called StepChange and spoke to an agent, I thought they were helpful, especially when I was told that even though I probably wasn't eligible for a DRO, there were other ways to deal with my debt. I was also told to maximize my expenditures. But when I called back for a follow-up, the man I spoke to at first said that there was nothing they could do. Then he changed and said that he would go over my budget again, but then he seemed to chastise me for having higher than normal expenditures. I feel totally confused and wonder if that man was being biased/prejudiced. I am NOT pleased with their service overall!!!

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