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★☆☆☆☆

“Avoid Holiday Gems”

written by Harrisonmc173 on 21/07/2018

AVOID al all costs. Booked a holiday in good faith. My partner and I then booked time off work based around the holiday being booked or "reserved" as Holiday Gems refer to. The following day I received a phone call from HOLIDAY GEMS to say yes they still had the same times/dates, but I would have to pay £120 more!!!
Their get out clause is that there is a disclaimer on their website stating that prices may be subject to change. However, what is does not state is that even when HOLIDAY GEMS are aware the price has increased they will continue to advertise at a lower (no longer available price) for several days after the fact. They openly admitted this to me, they were aware of the price changed on Friday morning, but said it may still be advertised at the lower price for several days, as it still was when I come to view after being informed of the price increased. I was advised it would probably continue to be advertised at the lower rate until Monday because it is "a weekend", possibly up to Monday. Hold on, aren't you an internet based company!

My concern for other consumers is that even though they are fully aware the package deal is no longer available at this price, they continue to advertise at the lower rate, and advised me on Friday that is may remain advertised at the lower rate until Monday, isn't this false advertising?!?
They advised many companies do this, as they use multiple vendors so are subject to price changes. Whilst I full appreciate that, once you are aware the price has been increased the price change should be made on your website. You went o the effort of calling me numerous times to tell me there was a£120 price increase, but didn't care enough about potential "future" customers to change the pricing. Apparantly, EASY JET are one of the only holiday sites that do not do this. I know in future I will be booking with Easy Jet! Horrible experince, ruined the holiday that I have saved all year for, before I have even left!

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