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“Simply Games give their claim that goods are "usually...”

written by SomeBloke on 04/10/2005

Good Points
Quoted prices are very attractive.

Bad Points
Low prices are no use if the goods don't arrive.

General Comments
Simply Games give their claim that goods are "usually dispatched within 24 hours" on every page of their site, which is interesting considering my experience.



I placed an order with Simply Games for a game that they marked as available and opted for priority shipping in order to be sure to get it in plenty of time as it was to be a gift. As this was on Thursday afternoon I thought that the game would probably arrive Saturday, or Monday if I was unlucky. I even optimistically hoped that it might arrive on Friday which it turned out was a bit much to expect.



As Simply Games offer order tracking I kept an eye on this for a few days but didn't see any change in status. By Tuesday, when I still had not heard anything about my order I emailed to politely enquire as to when to expect it to arrive so that I could order elsewhere if there was to be a delay.



Not having received a reply by the end of the day I called and was told that the game was out of stock and wouldn't be available until at least the following week - which presumably meant that it would have taken almost a full 2 weeks to arrive.



OK, things go out of stock - but why was this not mentioned on the site and why was I not informed when they realised that my order would be delayed? No apology was even offered over the phone so I reluctantly cancelled the order.



Very poor.