Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
12352044

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆
WRITE A REVIEW

“Poor Banking”

written by Christie1948 on 10/07/2018

I don't usually write reviews but I feel compelled to do so on this occasion.

I'd read that credit unions are a good alternative to 'high st Banks'. Not this one!

I became a member and opened a savings account at the same time. I had a large amount of funds transferred from my bank to my LCU member account. After a week or so the funds weren't showing in the membership account so I sent LCU an email. No response. A few days passed and I sent another email, no response again. I then phoned them, spoke to a lady and asked her if they had received the sum of ***** from Lloyds Bank. I gave her the exact figures and after checking she said it is in their account. That's the LCU account not mine. I requested the money is put into my account to which she said they can't pay it in as it didn't have the membership number from the bank. Now I must admit that Lloyds are not blameless here, I told them to provide the membership number. Anyway, it didn't get resolved on that call so I called Lloyds and asked them to supply a letter confirming the payment and my membership number. One month later I'm still waiting for the letter. In the meantime I spoke with a guy at the LCU and even though I was able to pass Data Protection, give him the exact amount that was paid in and from who, he still wouldn't transfer the funds to my account. I even told him that I can email details from Lloyds official documents. Eventually the money was transferred to my account but it took six weeks +, RIDICULOUS!

The LCU website is difficult to navigate and unprofessional.

I've just tried to make an online payment from my savings account to an external creditor and even something as simple as that is a nightmare.

If you want easy banking with a professional business DO NOT BANK WITH THIS OUTFIT!!!

Was this review helpful? 0 0