written by jamesplant on 09/07/2018
DO NOT USE!!!
-WORST CAR RENTAL COMPANY EVER
We pre booked and pre paid.
I was with my wife, a crying 5 yr old and a sick 1 yr old baby, 3 holdalls, pushchair & car seats (to add context to the callousness of these people)
Our flight was delayed by 2 hours.
All 3 Record Go desks at the airport had queues of 100+ people and a waiting time of 3 hours plus.
number 1: If you pay them €50 they reduce your waiting time to around 30 minutes!
number 2: Once at the front of the queue we were told that we were too late and they had cancelled our booking.
number 3: Cancellations are irrespective of flight delays or circumstances we were told. It seems they have engineered the waiting time to coincide with their cancellation time...Coincidence? I doubt it..
number 4: We were then told there are no refunds.
When I questioned their policies and ethics they threatened to call airport security and asked if I wanted a holiday or not..
Despicable customer service and attitude.
We witnessed the very same happen to people all around us.
After taxi to our hotel, we met others who had experienced very similar treatment, along with regular false claims of damage to vehicles, hire cars with bald tires, cars that are not road legal and drivers being fined by police etc etc.
Please take note and avoid this company at all cost. Please join me in shaming them oublicly.