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“Holding My Refund To Ransom”

Written on: 06/07/2018 by exchefdiner7311 (9 reviews written)

I ordered a Mixer from Bax Music. Their Shipping Information email contains very specific advice that delivery form their couriers should be refused if the outer packaging is damaged. Parcelforce attempted to deliver the item which had a large hole in the packaging and so delivery was refused. - The item has therefore never been in my possession. Parcelforce noted the damage on their tracking of the item, together with comments that it is being returned to Bax Music. - Bax Music have refused my refund until they receive the item back, as they stated that they often have problems with Parcelforce. That cannot be right. - The item has never been in my possession and Bax Music are Parcelforce's Customer, not me. In fact Parcelforce have made an error in that the parcel has been returned to my local depot. - This is not my problem and my refund should not be delayed. Bax Music will also tell you that if you wish to cancel an order, you have to do so on their forms, on their website. - This is not the case. - The relevant legislation is clear in that an order can be cancelled by any normal means of communication and the seller cannot specify! I have opened a Paypal Dispute, but Bax Music have not responded, so delaying my Refund as long as they can!

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