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“Awful experience.”

written by Jcroberts23 on 05/07/2018

Ordered a Tom Dixon table lamp with an expected of 3 - 5 days, Brilliant I thought. How wrong could i be. After a wk or so and still no sign of my delivery. I contacted the call centre to be met by an obnoxious and rude call handler who had no empathy or willingness to help oke iota, and abruptly informed me they couldn't take calls regarding delivery as they are a third party call centre used as an overflow and a call back on my order would take 3 days before slamming the phone down on me... 3days to answer a query regarding a missing order.
With no other option I sent an email who advised me that their has been a backlog in the warehousing and my item is in the queue to be processed with no indication to how long this may take.

7 wks later and many emails and empty promises along the way I find out that my item isn't even in stock, despite the website stating it was. It took 7 wks to find this out. And to make matters worse I'm told that the item has been discontinued, so I can't have it and will have to process a refund which will take 5 working days!

So here I am. 7 wks down the line, countless phone calls and emails, empty promises of compensation which never materialised, hundreds of pounds taken from my bank and nothing to show for it except a really bitter taste in my mouth

This whole process has been shambolic and is light years away from the thinly veiled front heals like to portray as a high end retailer.

A lesson learnt for future.