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“I had some questions for a member of staff at...”

written by on 28/06/2009

Good Points
Good quality, delivery and support.

Bad Points
None

General Comments
I had some questions for a member of staff at furnituredepot.com concerning whether or not the item was in stock, how the delivery process works, whether or not I was eligible for the 5% Memorial Day Weekend sale, and when I would be billed for my order. The member f staff was extremely helpful in this regard, explaining step by step how the process worked, what we should do upon delivery including inspecting all the pieces for even minor damages prior to signing the delivery waiver, and that delivery and assembly was free in New Jersey and that we were entitled to the 5% discount. The only question he was unable to immediately answer was whether or not the item was in stock. He took my number, and called me back the same day to explain to me that it was not at the regular warehouse but that it could be delivered to that warehouse and subsequently shipped to us within 7-10 days, at which time we placed the order. Within a week we were notified by the shipping company that the pieces would be delivered Saturday, June 6, 2009, between noon and 4pm. At around 2:30 the truck arrived, and 2 delivery men unloaded the truck, brought everything in, and assembled the table for us in the location we desired. They were professional and courteous. They removed all packing materials that they brought in, and left us with a beautiful new table. Overall, this was an excellent experience, and I look forward to dealing with furnituredepot.com as well as David again in the future for any other purchases we intend to make to furnish our new home.
Michael T.