written by on 29/08/2010
Really awful service. Would never use them again. Staff were so rude and unhelpful. The car was shabby and had high mileage even though we had paid over a £1000 pounds for a ford focus. The engine developed a problem and a warning light appeared on the dash. We returned the car to be told that as we had declined to take out the additional insurance we would have to pay a 500 euros deposit whilst the car was checked out by an engineer but no engineer was on duty until the following day. The staff were horrible refusing to even talk to us as they were too busy as a flight had just arrived. We were told we just should have taken out the additional insurance as only the body work and not the engine was covered!!