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“Very poor quality and after sales ”

written by matthewjarvis on 02/07/2018

Very poor item with a shoddy afterservice

I was excited when I stumbled across this company however the product isn’t as described as all panels are either warped or misshaped. I though get this was due to it being a natural material but made putting together interesting.

Thinking ahead I generally thought with it being a natural product it might conform and sort however my issues have since worsened to the point I reached out for help from the company. This came in a response of its out of warranty due to factors which aren’t strictly true!? It’s seems they like to take your money yet aren’t willing to help afterwards
Plus they avoid certain elements such as the felt roof looking very poor and the treated floor caving in!?

Just to update, they use every which way possible to avoid sorting the resolution to the point stating that a concrete slab base is inadequate and that it should be purely a concrete base and that a treated floor that has collapsed is at fault of the base being slabs?!?! They say the misshaped wood is actually an issue with the fact it was treated 6 months ago by them and as it has been wet it hasn’t been done yet it’s my fault. The felt on the roof is very very poor yet they avoid that question everytime. All they keep saying is I can buy spares!!! I don’t want bloody spares I want a shed that’s described on the add and not a substandard second