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“I don't know who you spoke to.......”

Written on: 28/06/2018 by Shaniae116 (1 review written)

Went to shop in Warwick to order a suit after being told on telephone it would be possible to get one at short notice. Arrived to then be told no can do as the suits come from Telford. I asked why I was told it could be done (thereby wasting my time going there) when I could have gone somewhere else.

I was told by the young man he' didn't know who I spoke to', basically abdicating all responsibility for the service, even though there were two people in the shop and it is likely I spoke to one of them.

No apology, or suitable customer service responses apart from a rote' enjoy the rest of your day'. Really?

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