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“Deception and dishonest”

Written on: 28/06/2018

Booked a weeks walking holiday 10 months in advance and paid a low deposit of £25. Then had major spine surgery preventing me from doing much walking without assistance (12 months of physio). When we tried to cancel the booking with 8 months still to go, they refused and wanted another £145. They then requested medical certificates which would cost more than £145 to get from my consultant. They would not accept the evidence I had available which was extensive.We phoned the owner of the cottage directly who told us not to pay and that the week in question had already bee re-booked. Now Cottage 4 you or as they now call themselves are taking us to court. The conduct of has been disgusting and I would never use them again.

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