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★☆☆☆☆

“Absolutely terrible company”

Written on: 18/06/2018 by Josej54 (1 review written)

Absolutely terrible company. They couldn't give two #*#* about their customers.

I have had their debtor company chase me on two occasions, all due to the fact that Scottish power have messed up my bill more times than I can count in the past two years.
One occasion they refused to acknowledge our start meter readings, despite photographic evidence to prove our case. They wanted £1500 from me, and it took the best part of 10 months to correct the problem. In that time I received no less than 50 bills through my door ( I literally have a book of bills) and had debtors ringing me trying to get me to pay. Days off work, hours and hours spent on the phone, and I get no compensation and a black mark against my name.

The most current occasion of problems was to do with our meter being broken and stuck on day rate. Despite me contacting them immediately, they assured me that the issue would be put right and not to worry that it was stuck on the much higher rate. 4 months later someone comes to replace the meter. From here, they completely ignored the fact that the readings were incorrect and proceeded to chase me for the much higher amount. So according to them I am expected to pay this extraordinary amount on my bill, and they have now set their debtors on me AGAIN. How does this make it fair for the customers?

I beg you, if you are thinking of going to Scottish power, DONT. They will screw you over at any sight of an issue, then you are forced to communicate with their third party offshore customer services department, who quite frankly, don't give a damn.

Please for the love of all that is holy, do not use Scottish power. Disgusting company!

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