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“Unreasonable Customer Service regarding faulty item ”

Written on: 18/06/2018

Purchased 4pc Rattan Garden Furniture in Brown via Wowcher

1) the material has more black than brown
2) each part has at leat 1 defect, mainly being holes not lining up properly being at 1cm out each
3) spent most of a day assembling 2 pieces with great difficulty. Local joiner has a look and confirmed Allen key supplied not suitable for corner screws He would charge £15 to assemble the remaining 2 pieces using the appropriate drill bit
4) have explained all this to Furnitalia over a 16 day period and all they are prepared to offer for inconvenience is £10 which would not even cover Joiner cost. Instead they would prefer to cover the higher cost of courier to collect the defected set which seems totally bizarre to me

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