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“Just returned from Belamadena. Transfer time from...”

written by AlaynaHuffman on 12/06/2018

Just returned from Belamadena. Transfer time from resort was not sent to our hotel as promised so I rang automated line and received a message stating pick up time at 5.15.
We sat outside the hotel at 4.30 on a bench which was 3 metres from a quiet road and did not move from that spot. At 5.40 when no one had turned up we called the emergency line to be told that the driver had been to the hotel and we weren't there. This was not correct and when I asked for a private taxi the person hung up the phone.
Three years ago we arrived in the same resort and sat on a Hoppa shuttle bus for an hour before unloading our bags ourselves due to the ridiculously long wait. Hoppa in Belamadena are an absolute disgrace and to treat customers in this way is disgusting.

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