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★★★☆☆

“Refund of deposit”

Written on: 08/06/2018 by martinleach1 (1 review written)

I rented a motorhome back in March, just before Easter. The check in and check out process at the Barnsley depot was fine and I was immediately told the vehicle had been signed off and that I would receive my full deposit back. The vehicle its self turned out to be missing essential crockery and I was sold an additional gas canister that I didn't need, but that is incidental. I hadn't received back my deposit in 4 weeks so I contacted NMH and was told 28 working days which took me up to the 8th May. By the 16th, I'd received nothing so I contacted them again, was reminded of their policy and told the deposit was only returned upon request ie going online and completing the correct form - they sent me a link). I did this, still nothing. Finally, at the beginning of June, and having read other reviews, I threatened legal action. I received my deposit back yesterday. I would encourage everyone to ensure you are familiar with the refund process ie you have to request it. It may save a whole load of grief.

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