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“Messing a pensioner around”

Written on: 08/06/2018 by hostelgirl (8 reviews written)

Writing this for my mum as she doesn't have internet. She has been total messed around by #Directlinemotorinsurance and their *ahem*"preferred supplier" #Nationwiderepairs They have made her wait weeks before starting work in her repairs saying they needed parts (so why have it sat waiting in a garage when she could have been using it?)
They took ages to get her a courtesy car and keep changing estimation dates of when her car will be ready. This has made my mum very anxious. She complains then got a letter saying they'd closed the complaint. I queried this and asked if the complaint could remain open until she got her car back and was satisfied all was ok. Their *ahem* Customer relations team said no, of she didn't like it she could write to Ombudsman. So this is the kind of company you are dealing with folks.
Vote with your cash.

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