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★☆☆☆☆

“I wouldn't recommend this travel agency even if you...”

written by 488Taylor on 31/05/2018

I wouldn't recommend this travel agency even if you were desperate! I had a conversation with a man, provided him with desired dates and he advised a price for a particular set of flights. I liked the sound of flights and was happy to proceed so agreed to be put through to reservations in order for them to take my deposit. At no point in my conversation with the person I dealt with or reservations was I told that the dates or price may be sugject to change.
Less than 2 hours after my phone call with him I received an email stating the agreed price and deposit taken, but upon review of the itinerary the return dates had be changed to earlier dates. I respond to the email explaining the error, and he very quickly called me back however at this point the helpful man I originally spoke to had gone and I was now dealing with a man that was insistent that he hadn't done anything wrong by changing my dates, as it's all that was available and if I wish to fly on my desired dates flights were no longer £789 as agreed they were now £898, and I have to book or lose my deposit. He was adament there was nothing he could do, not apologetic in the slightest and advised his Manager had gone home so I was unable to speak to him with my complaint. I had to resort to calling my bank to report the  transcation in order to have my £200 deposit returned to me. I am extremely disappointed by how my money was falsely taken and it's fair to say flyamerica.co.uk are no different to a number of other travel agents advertsied on the internet with negative reviews about taking customer deposits based on a cheap quote and then later on claiming the cheap fare is no longer available. It seems to me the travel industry needs to take this matter more seriously as it's far too common and customers are being swindled out of their hard earned cash all too often.

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