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★☆☆☆☆

“Jesus what a TERRIBLE company. NEVER EVER EVER EVER in...”

written by on 19/06/2010

Jesus what a TERRIBLE company. NEVER EVER EVER EVER in your life get a Capital One card. It doesn't matter if you've had the card for 5+ years, it doesn't matter if you've NEVER been late or missed a payment. Had the Capital One Platinum, with a FIXED rate of 10%. Then one day my mom, my sister, and me all got the same letter in the mail. Our FIXED rate was being raised to 17.99% and if you don't like it, cancel the card. So, we sucked it up, even though they broke their own contract.



Fast forward ONE YEAR... today I received a notice in the mail stating my Capital One Platinum card will now receive a $59 annual fee. WTF?! This is just absolutely ridiculous. Beyond ridiculous!! Why do they constantly do this to their loyal customers, the *only* ones who pay their bills! When I called to ask customer service why I'm getting a sudden annual fee they told me they were not allowed to reveal that information. I asked if all Capital One Platinum cards were receiving this fee, and again, they said they were not allowed to give this information. Then they tried to say "it's because of the benefits you get with the card". I said, "What benefits? Oh you mean the 7% interest hike? Because unlike other cards, I don't get frequent flier miles, or cash back. I don't get ANYTHING except 'no international fee' for using it overseas -- which doesn't even apply to me." The customer service rep kept repeating himself and finally he said, "Well the only thing you can do is either accept it or cancel your card. Have a good day."

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