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“My goods arrived on time but sending returning...”

Written on: 21/10/2010

My goods arrived on time but sending returning unwanted items was a nightmare. I arranged it via their website for a collection on a specific day... a day off from work & nobody turned up. I called customer service later in the day to be told my request for collection had not gone through due to a technical error. I was fuming as I was told I could not use the Post Office. This made it very difficult for me as I was on a 12 day stretch at work after my day off so I would not be home to wait for the courier to collect my returns, and they have to be returned within 14 days.

They also refused to give me the name of the delivery company! ..however I did find out who they were (heremes). They were so helpful & arranged for their local agent to contact me, which she did.

It seems to me if you have a full time job do not use this company as they are not flexible with returns whatsoever

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