Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“I feel I need to balance the scales a little regarding...”

Written on: 19/09/2010 by Valinkent (1 review written)

I feel I need to balance the scales a little regarding John Lewis Flowers. I've used them several times now, and on each occasion, I have been pleased with the quality of the flowers received by friends and family, whether posted or by next day delivery. Yesterday, I was disappointed to find that a vased bouquet I had sent to an Aunt in a Liverpool hospital, was the cheaper and sparser version of the sunflower fiesta (I had asked for the 50% more blooms at £34). There was nothing wrong with the flowers, but the impact was underwhelming. I contacted John Lewis this morning (Sunday) and the customer service advisor was immediately highly apologetic and sympathetic. She told me that a replacement £34 bouquet would be sent out as soon as possible, but not only that - she told me that a £15 refund as a goodwill gesture would be credited to my visa card. You can't get fairer trade than that! I would certainly use John Lewis again and would recommend them to any of my friends.

Was this review helpful? 0 0