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Review Number	11744580
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“Slow, inadequate, 'call centre lawyers'”

written by Jolieo55 on 25/04/2018

From initial contact to completion, the entire approval process is slow and designed to encourage the customer to use their sub-standard panel of lawyers. I deliberately use the word lawyer as if you use their panel, you will typically be represented by a lawyer (a legal professional) who has not necessarily qualified as solicitor. I was not prepared to do this and appointed my own local solicitor with whom I could have face to face contact with as opposed to a call center ‘lawyer’. Their call centre operators make promises they cannot honour and their complaints process is a farce.

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“Slow, inadequate, 'call centre lawyers'”