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“Disgusting dfs ”

Written on: 19/04/2018 by paulbeeson (1 review written)

Purchasing from dfs, the biggest mistake I’ve ever made,
Purchased 2 leather 3 seat sofas and 2 footstools New Year’s Day
Paid in full on credit card and waited 9 weeks for delivery.
Suites delivered within 4 hours one seat collapsed found lots of stitching faults, manager came out to inspect arnd said that 4 of the 6 cushions needed replacing, 3 of the 4 arms needed replacing and one of the footstools needed replacing, we agreed this was unacceptable and was told we could choose a different suite, not to go for another leather one as it would come out of the same foreign factory and may not be perfect again.
We choose another suite which we were told would be made in the UK and would be far superior quality, we were allowed to keep the rubbish one until new one was delivered.
New one was delivered 3 weeks later, delivery men unwrapped it and there were 2 holes in the back of it.
Manager came out and agreed this was not acceptable said it could be repaired in our house, we decided this was not acceptable and decided we wanted a full refund and was told a full refund once the suite had been collected, suite collected today, rang up to get refund only to be told we now have to wait 14 days for refund to be processed, it didn’t take 14 days to take my money when purchasing,
We now have no sofa for 8 weeks while we wait for a new one to be made from a local reputable company and have to wait 2 weeks for a refund.
Going to dfs was the biggest mistake of my life, 4 months of disappointment, if you don’t need the interest free credit don’t go to dfs there quality is non existence and half of their rubbish is made in Europe which contradicts everything you see on their adverts where it states quality British made furniture,
They just supply you with utter rubbish and then offer to repair it in your home

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