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“2 months ago, they do not know where my money is”

Written on: 17/04/2018 by UserSpain (1 review written)

We sent two transfers through Transfermate services on the 1st of february (from Spain to Ecuador). The first one arrived on the 23rd of february. The second one never arrived. We have been wasting our time with lot of talks, e-mails... and they cannot explain to us where our money is. Finally they told us that the only solution was to apply for a recall. We are still waiting for our money. This is a big amount of money and this is a disaster for our company because we had to pay our supplier 2 months ago. And the merchandise is not going to arrive on time.
Anyone can give us an answer about that. That is absolutely unacceptable.

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