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★☆☆☆☆

“Ebuyer and warranties? Avoid!”

Written on: 13/04/2018 by Connorhj (1 review written)

I would avoid purchasing anything from this company. If their product mentions a warranty, take this up with the manufacturer, not the retailer (Ebuyer).

I purchased a power supply from Ebuyer just over a year ago. This had a 10 year warranty with EVGA, so I contacted both Ebuyer and EVGA in the same email, mentioned this and asked who would process this? Ebuyer responded that they would take care of it and look into either a refund or a replacement, when I talked to them on the phone. No mention of a proportionate refund at this point. I package the item and send it off.

I get contacted by Ebuyer a few days later to state that as the product is over 6 months old I will be refunded a proportionate amount depending on how old I had it. Without telling me how much the refund would be by email or if I was happy with this, the RMA was closed.

I emailed the resolution centre informing I wasn’t happy with this and if I could have the item sent back so I can deal with EVGA directly and they can keep their “refund”. I get responses from their resolution centre, emails with a few words as possible or explanations that said that this wouldn’t be possible as the refund has been processed and they wouldn’t be able to advise me further.

After a few days of silence I decide to give them a call. They confirmed to me over the phone that I wasn’t asked via email if I was happy to confirm their refund and nothing further could be done as the refund had been processed.

I then asked to which account? It turns out the refund wasn’t processed. I then ask due to this, can I have my item back that I paid for? They flat out refused. My item had already been shipped back to EVGA and they were unwilling to deal with this further.

I had no choice at this point to accept the refund.
Ebuyer never sent an email to ask if I was happy to confirm a proportionate refund. Their customer support was awful via email and left much to be desired.

Please send any returns to the manufacturer! Ebuyer will mess you around and will give you as little information as possible every step of the way.

Not sure I’ll be going with ebuyer again.


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