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“Fine until you have to claim”

written by on 09/04/2018

I have been with Sheilas' Wheels for about 5 years. They had generally been ok until I had to make a claim for the first time.

My car was damaged in December 2017, I am still waiting for it to be repaired. Yes, you have read that right. It is April 2018 and my car still hasn't been fixed. My car was damaged whilst it was stationery, the other side confirmed they were at fault. I really fail to see why the claim has dragged on so long.

Shelias' Wheels haven't bothered to keep me updated and I have constantly had to chase via phone and email. What is particularly frustrating about trying to call them is that you have to constantly explain the situation over and over again to a new person. Doesn't seem like they can be bothered to refer to their notes. They are patronising and do not take the time to listen effectively. They cannot answer simple questions, can be rude and will repeat the same information over and over even when they clearly have not understood your question. I have been given different email addresses to send details and information to, which I think is just a delaying tactic. When I called to confirm receipt, even after I got an automated reply, surprise surprise they can't find the email.

In all this time, they have only spoken to the other side's insurer's once. Shelias' Wheels' poor service has just added unnecessary stress. It is unacceptable how much time I have had to spend chasing them and just fed up with them.