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“The computer 'slipped' !!?*??”

Written on: 05/04/2018

Received renewal quote, found one cheaper. Rang Post Office to cancel and they re-quoted so I decided to stay with them (was £35 cheaper than the original renewal quote and was easier to stay with them). Just noticed today my bank account has been debited with £28.55 more than the quote. Rang them and they said the computer had 'slipped' and it does this sometimes. Apologised and said I would receive my refund in 10 days - why 10 days I asked, because we have to wait for the money to come from your bank before we can refund it!! I said I needed the money today as I hadn't budgeted for £28 more going out my account. Apologised to me and said it couldn't be done today.
Guess what...I won't be renewing next year.

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