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“worst of the worst”

Written on: 04/04/2018 by Bailey220 (1 review written)

After being held by security at Gatwick last year for over an hour due to a mistake by BA staff in double issuing boarding passes, I am still waiting for an apology or response about the complaint. I tried them again this year and whilst we have not flown yet they are messing about with booking and changing seats already booked and paid for. No one in customer services can help all they do is say sorry and that is it. I won't be using them again, I may as well fly budget airlines, because it does not matter whether you fly economy or business the service is poor.

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