written by johnrennardson on 30/03/2018
Booked a flight and then unfortunately needed to change the flight for two days later. After four phone calls totalling 1 1/2 hours and just being left hold with a promise of someone will talk to me, I just had to give up and stick to original dates, even though I had paid for a flexible flight and cancellation insurance.
A shameful company!! Do not use them! ! I feel I was tricked and there was nothing I could do about it, they had my money and you can’t talk to anyone only listen to music and eventually get cut off. I have yet to find out if the phone calls were at a premium rate and if they made more money making me wait!
A disgrace!