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“One month of getting the bus! Zero contact from Nationwide”

written by Joeyp157 on 29/03/2018

I couldn't be more dissatisfied with the customer service I have received from Nationwide. It has been a month since I ordered my urgently needed "in stock" car, I have barely been able to get hold of anyone there since paying my admin fees. We don't have another car and have spent an outrageous amount on public transport. I have been asking for an update constantly. Eight days after I sent my proof of address over they decided to tell me it wasn't suitable. My plans for Easter weekend have now had to be cancelled, something I wouldn't have dreamed of when I applied online on 25 February. Avoid Nationwide, they have a very strange way of doing business with prospective customers.

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