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“I am currently dealing with Premium Credit as I have...”

Written on: 23/03/2018 by Ayden223 (1 review written)

I am currently dealing with Premium Credit as I have my House Insurance with Zurich and this is who they have dealing with it. I had a letter in the post to advise I had defaulted on a payment which is not correct as it is on direct debit and there is no reason at all for this payment to not of been taken. I then thought about this and realised that I had switched bank accounts in February from NatWest to Nationwide where they move over all your direct debits over for you. I spoke to Nationwide who advised there was no reason at all for the payment to of not been taken. My direct debit is taken from my account on 8th of every month and my bank switch was completed 27/02/2018. I called Premium credit to resolve this as I should not have to pay this default charge to be spoken to so rudely by a female who basically told me its not her problem and that I should speak to my bank and I would be charged regardless. I got so frustrated I ended the call and after speaking to my bank for the 3rd time I rang Premium Credit back and explained the situation. A gentleman dealt with my call and was extremely sympathetic and waived the fee for me. As much as this was the outcome I wanted I feel that this may happen to may others. I feel like the first lot of customer service I received was disgusting and this staff member should not be in such a role.

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