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“Appaling service”

Written on: 21/03/2018 by Kameron131 (1 review written)

Whilst pitched on a caravan club site our caravan was damaged by a runaway car with caravan attached ( owner had not applied handbrake to car or caravan ) although admitting all responsibility for the accident which happened in September 2017 the matter is still not resolved. On completion of repairs I had to pay £200.00 pounds excess for damage caused entirely by the third party. I have had to constantly make phone calls to insurance company and caravan repair centre for updates. At No point have I been contacted by the caravan club to ask about situation and feel their 5c insurance is misleading which upon receipt of your money is quickly passed on to normal brokers . I am about to contact caravan club to ask why my policy premium has increased by £15.00 a month for no reason other than they assume accident and subsequent claim has to be covered by me . If they could take time to contact members and ask about the situation this predicament could be avoided ( CLub that cares comes to mind ) Don’t be fooled by paying high premiums thinking the caravan club will be behind you all the way when you really need them far from it when contacted they can’t tell you quick enough to contact their brokers directly and take nothing at all to do with assisting you in your hour of need. Very Very angry ?

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