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★☆☆☆☆

“Worst ski company I have ever encountered”

written by PeytonMiller122 on 17/03/2018

This holiday was infuriating.
The staff are young and not managed, so they run riot. One of them was drunk on arrival.
The food is basic and in the main bad
The wine is like vinegar - as our drunken chalet host told us on the first night
The chalet was absolutely filthy. I mean dust bunnies everywhere.. the dinner table was sticky.. the cutlery and glasses were grubby.. the dishwasher was broken but they were continuing to use it regardless.
The bathrooms had broken tiles underfoot, no shower curtains and were grubby so as soon as you put your white bath mat down it was brown from the dirt.
Our 'homemade tea' was recycled and put out two days running
There was no customer care, we requested the chalet host day off restaurant booking three times and were told it was booked three times and when we went down for dinner it transpires it hadn't been booked so we had nowhere to eat.
The icing on the cake...
After an injury one of our party was asked if she wanted/needed assistance at the airport and we all said yes. The following morning on arrival at the airport we had nothing.. therefore our injured passenger had to sit on a baggage trolley and then a Childs pushchair to get through the airport to the plane as she was unable to walk.

Having sent our complaints in, several of them were dismissed completely with no response, and others were dealt with in resort according to the company.. 'rubbish' In fact we received a response to the disabled assistance complaint in which head office told us that there manager had told us directly he was unable to arrange help at the airport blah blah blah.. which was just not true! The only complaint they seemed to care about was our drunken chalet staff on arrival.

During and after this shambles of a holiday was over we requested compensation. We received a token gesture which we pushed for, however what we did pay for this holiday even after the 11% refund was still far too much!

AVOID SKI BEAT LIKE THE PLAGUE!

We booked through Ski Line, and hadn't even realised they were brokers and booked us with Ski Beat.. and funny enough it is damn near impossible to leave a review for Ski Beat online as they seem to have no online presence or trip advisor account. Now we know why!

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