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“Shockingly bad. ”

written by on 22/01/2011

Shockingly bad.



We had problems before the items even arrived and we still have problems 5 months after the order was placed.



They failed to deliver the items after 2 weeks, after speaking to them daily they kept telling us "it's due to be delivered tomorrow".



After 14 days I demanded my money back or a replacement package to be sent.



They promised a replacement package.



Later that afternoon the first package finally arrived and I called to cancel the replacement.



The items were fine, some minor mistakes with the order but nothing I couldn't live with.



However, since the package arrived Jacamo have been calling me daily asking me to pay for the replacement package, which I canceled.



They expect me to pay for a package which I never received, and customer hang up on me every time I speak to them, which makes it impossible to get this sorted out.



For 5 months they have been calling me every day asking me for money that I do not owe them.