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★★★☆☆

“Made a claim as our flight was delayed, meaning we...”

Written on: 03/11/2010

Made a claim as our flight was delayed, meaning we missed a connection. And then had to be put up overnight until seats were available 24hrs later.

Initial our claim was turned down and I received some technical jibberish (not delayed 24hrs as the plane was only 4hrs delayed).

However, I wrote a polite letter back with the logical facts - ie landing 24hrs after expected and therefore was insane to suggest otherwise, and received a cheque with all we were entitled to.

Insurance cost £45, and we had received a cheque for £60 within the first month.

Initial not great considering they seem to turn down anything, but if you invest some time to reply, they will pay out.

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