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“I set up the loan easily 2 and 1/2 years ago, and I...”

written by erictheviking on 27/12/2006

Good Points
None

Bad Points
They owe me money

General Comments
I set up the loan easily 2 and 1/2 years ago, and I was in a position 4 months ago to close the loan and pay the outstanding amount early.



Cahoot had a facility to do this online, and I thought the loan account had been successfully closed, as the settlement figure had been taken out of my current account.



Unfortunately, although my direct debit payments stopped, the account remained open, therefore appearing as though I was in arrears.



After numerous phone calls to Cahoot, customer services admitted the mistake and arranged a refund of £266, which was owed due to a mistake in the settlement figure. This was 3 months ago. Despite multiple discussions with Cahoot customer services and messages of : Yes, we apologise, the cheque is in the post... I am still waiting for the money they owe me.

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