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Written on: 12/03/2018 by vladislavmikhaylov (1 review written)

We were buying Rocanto baggage for years, always being sure that it's a serious company that stands behind its product. Everything was fine till month ago. First time issue with brand new suitcase we bought in Malaysia. And unfortunately, we found out that Rocanto doesn't give a damn about their customers, product and whatsoever. We tried to reach them via email, hotline, all the possible means. Asking for help fixing the suitcase (if not by warranty, then paid). AND BEEN ABSOLUTELY IGNORED. ROCANTO DOES NOT EXIST FOR CUSTOMERS. END OF STORY.
We will stop buying Rocanto products from now on and will never recommend to anyone after the experience like that. There are lots of other producers which a cheaper with same quality!

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